We understand that making a purchase online is difficult. That's why we are committed to making sure you feel beautiful in your swimwear and are 100% happy with your purchase. We have made sure our return policy is simple and easy. AMARA swimwear will gladly accept swimwear or coverups for a return or exchange on any regularly priced, unwashed, unworn, and unused merchandise. The merchandise must be accompanied by original sales receipt and original tags and liners must still be attached.
Customers wishing to return or exchange merchandise purchased online at www.AMARAtulum.co must first e-mail us at firstname.lastname@example.org within 5 days of delivery for a return authorization number. The merchandise must be shipped back within 14 days of delivery confirmation. Please include the original sales receipt, packaging and clearly write your return authorization number on the OUTSIDE of your package.
All exchanges must include the original packaging and a return authorization number. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.
AMARA Tulum does not cover the return postage costs — this cost is at your own expense.
PLEASE NOTE only returns who have submitted a return request & have been issued an RA Number will be accepted.
Discounted, flash sale or sale items. All sale/discounted items are final.
Refunds (if applicable)
Once your return is received and inspected, if you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. It may take up to 5 business days for your refund to appear on your account statement.
NOTE: WE STRONGLY RECOMMEND YOU OBTAIN DELIVERY CONFIRMATION OR SOME OTHER APPROPRIATE METHOD TO TRACK YOUR EXCHANGE. WE ARE NOT RESPONSIBLE FOR LOST OR MISDIRECTED EXCHANGES IF YOU DO NOT HAVE PROOF OF SHIPPING AND TRACKING.
** ALL DISCOUNTED ITEMS, PURCHASED ON SALE OR USING A PROMOTION CODE AREFINAL SALE AND CANNOT BE RETURNED OR EXCHANGED **